1. Introduction
Welcome to Angkor TukTuk Tours ("we," "us," or "our"). Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or book our private Tuk-Tuk tour services in Siem Reap, Cambodia.
By using our website or contacting us to arrange a booking, you agree to the practices described in this policy.
2. Information We Collect
When you contact us to book a tour or request information, we may collect the following personal details:
- Full Name — to identify you and personalize your tour experience.
- WhatsApp Number — to communicate with you directly regarding your booking.
- Email Address — for booking confirmations and inquiries.
- Hotel Name (optional) — to arrange pick-up and drop-off at your accommodation. This information can be provided at a later stage during the booking process if not available at the time of initial contact.
- Arrival Details (optional) — such as your bus station or airport arrival information, so we can arrange timely transfers and meeting points. Like your hotel name, these details can be shared with us later once your travel plans are finalized.
We only collect information that is necessary to provide and coordinate our services. We do not collect sensitive personal data such as financial or payment card information through this website.
3. How We Use Your Information
The personal information we collect is used solely for the purpose of delivering our Tuk-Tuk tour services. Specifically, we use your data to:
- Confirm and coordinate your tour bookings and pick-up times.
- Communicate with you via WhatsApp, WeChat, or Email about your itinerary and any changes.
- Arrange airport or bus station transfers based on your arrival details.
- Respond to your questions or special requests.
4. Information Sharing and Disclosure
We do not sell, trade, rent, or share your personal information with any third parties. Your data is kept strictly confidential between you and the Tuk-Tuk driver (the owner of this service). No external tour guides, agencies, or partners have access to your personal information.
The only circumstances under which we may disclose your information are:
- If required by law or a valid legal process under Cambodian jurisdiction.
- To protect our rights, safety, or property in the event of a dispute.
5. Cookies and Website Analytics
Our website uses cookies and similar tracking technologies to analyze website traffic and improve your browsing experience. Specifically, we use:
- Google Analytics — to understand how visitors interact with our website, including page views, session duration, and referral sources.
- Vercel Analytics — to monitor website performance and loading times.
- Facebook Pixel — to measure the effectiveness of our advertising on Facebook and Instagram, understand visitor behavior, and deliver more relevant content to potential travelers. Facebook Pixel may collect data such as pages visited, actions taken on our website, and basic device information. This data is shared with Meta (Facebook) in accordance with their Data Policy.
These services may collect anonymized data such as your IP address, browser type, device type, and pages visited. This data is aggregated and does not personally identify you. You can manage or disable cookies through your browser settings at any time. To opt out of Facebook tracking specifically, you can adjust your ad preferences in your Facebook account settings.
6. Data Retention
We retain your personal information only for as long as it is reasonably necessary:
- Booking Records: Your name, hotel, and arrival details are retained for up to 12 months after your tour is completed for our internal records and in case you wish to rebook.
- Communication History: If you contact us via WhatsApp or WeChat, your conversation history may be retained within those platforms to facilitate future bookings and provide continuity of service. You may request deletion of your conversation history at any time.
- Email Correspondence: Emails related to bookings are retained for up to 12 months, unless you request earlier deletion.
7. Your Rights
You have the right to:
- Access — Request a copy of the personal information we hold about you.
- Correction — Ask us to correct any inaccurate or incomplete information.
- Deletion — Request that we delete your personal data. We will comply within a reasonable timeframe, unless retention is required for legal or legitimate business purposes.
- Opt-Out — You may opt out of future communications at any time by simply letting us know via WhatsApp or Email.
8. Third-Party Links
Our website may contain links to third-party platforms such as WhatsApp, WeChat, TripAdvisor, and Google Maps. These platforms operate independently and have their own privacy policies. We are not responsible for the privacy practices of these external services and encourage you to review their policies.
9. Children's Privacy
Our services are not directed at individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a minor, please contact us immediately so we can take appropriate action.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. Any updates will be posted on this page with a revised "Last Updated" date. We encourage you to review this page periodically.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal data is handled, please contact us:
- Email: putoo.tuktuk@gmail.com
- WhatsApp: +855 12 275 245
Last Updated: August 2026